SPCAP Logo Mackay

Suicide Prevention Community Action Planning Group
Whitsunday, Isaac and Mackay

Selectability Logo


Mental Health Services

Quick link to our Saving Lives Infographic

Before You Start

  • The information below details the service currently being provided by organisations in the Whitsunday, Isaac and Mackay region, and reflects the impacts of the Coronavirus outbreak.  Their service delivery approach and times will probably change (quickly) in future, as more changes happen in our local and global communities. 
  • This website will be updated regularly but please check the websites of individual services as well if needed (links are provided). 
  • Please only phone services for urgent matters as may be experiencing higher than usual numbers of requests for service and still adapting to changed working conditions.


When you’re deciding about which service might be right for you, or someone you care about, please consider:

  • Services mat have specific eligibility criteria, which can be based on age, region or meeting a specific type of need.  If you don’t meet their criteria, ask to be referred to another appropriate service.
  • Services may be experiencing high demand so you may have to wait to see someone.  If this happens, check out the range of phone services, online forums and counselling and apps that can be really helpful in the meantime.
  • You might not find the service or counsellor that’s the best fit for you right away.  If you need to, talk with a few services to find the one you feel comfortable with.
  • Some GP services will bulk bill if you explain your particular circumstances.
  • If you want to talk with a GP about mental health concerns, let them know in advance so you can have a longer appointment.

Mental Health Services

Mackay Community Mental Health Service

Mental Health Services offer a free and confidential service for the treatment of individuals who have, or are at risk of developing, a major mental illness. These services are provided to youth, adults and older persons.

Online Psychology Platform Rural Health Connect

Rural Health Connect is a collective of 50 psychologists who have come together to provide support to people who need it. We do Medicare sessions and NDIS, offering:

  • Bulk billing
  • No waiting lists
  • A broad range of specialties including children, adolsescents, LGBTI, health, eating disorders, pain management, addiction and many more.
  • Support via phone call for anyone who needs it.
  • Sessions outside of business hours.

 All you need is a Mental Health Plan.

Sessions are done over video call or phone call.

Rural Health Connect is based in Rockhampton but has psychologists throughout Australia.

www.ruralhealthconnect.com.au or for more information please call Megan 0427 629 377.

Mental Health Hub

Mental Health Hub

  • The hub is open to anyone experiencing mental illness 
  • It is a safe and welcoming environment for self-help, advocacy and socialisation
  • Service is free and no formal referral is needed
  • Contact the Mental Health hub to book an initial consulration and a tailored support plan will be developed
  • Group programs are on hold while we navigate the COVID-19 situation
  • However, they are now offering individual support, delivered either over the phone or in person at the Hub (adhering to strict hygiene and social distancing protocols)

Wellways Mackay

  • Direct support and support coordination for people with needs around mental health, disability and community care 
  • Continuting to provide services while practicing physical distancing for essential services
  • Support coordination online or by phone

131 Victoria St, Mackay

Phone 4863 4106

Visit website


Counselling and Coaching Services

This is a Conversation Starter (TIACS) Foundation

  • Providing early intervention and mental health helping individuals to understand their own mental health and equip them with the tools to practice mental wellness and be the best versions of themselves. 
  • Free of charge service and talk to a psychologist straight away
  • No referral required
  • There is no impact on a persons medical record

Visit website
(07) 4953 3444
39 Gordon Street

Anglicare Mackay and Whitsunday

Anglicare Mackay and Whitsunday offers counselling, emergency assistance, education and training programs, and an Employee Assistance Program.

Visit website
(07) 4953 3444
39 Gordon Street

Anglicare – John Langford – Outreach  

John Langford does outreach to Proserpine Communty Centre by appointment on Thursdays.

Centacare CQ Mackay

  • Services are all available with additional safety procedures in place.
  • Service include: Aged Care, Disability Services, NDIS Plan Management, NDIS Support Coordination, Counselling, Family Relationship Centre, Property Mediation, Employee Assistance Program and Hand in Hand. 


Visit website
1300 523 985
35 Milton Street
Mackay QLD 4740

Centacare Bowen

  • Bowen Community and Support service
  • Counselling 
  • Financial Resilience Service 
  • Outreach to Collinsville 

Visit website
1300 672 273
5/36 Powell Street,
Bowen QLD 4805

Centacare CQ Counselling

  • Centacare CQ is providing professional and confidential counselling and psychology services to people of all ages and from all walks of life.
  • Sessions can be conducted over the phone or via video chat
  •  To make an appointment, phone 1300 523 985 or visit Centacare CQ’s website

Relationships Australia

  • All services are being provided by telephone, video conferencing or in person
    • Services

    • Family Dispute Resolution (FDR)
    • Gambling Help Program (GHS)
    • Parenting Orders Program (POP)
    • RAQ Royal Commission Services
    • Relationship Counselling
    • Victims Counselling and Support Service
    • Elder Abuse Prevention and Support Service
    • Senior Financial Protection Service

    Visit website
    1300 364 277
    Ground Floor
    123 Victoria Street

    Lives Lived Well

    Lives Lived Well are still here for you and offering free phone and online counselling.   can take referrals by:


    • Relevant referral process still remain in place (visit to GP to develop Mental Health Care Plan and referral through Connect to Wellbeing who fund these sessions)
    • Sessions are being offered by four counsellors throughout the day, after hours and selected Saturdays
    • Sessions may be by phone, online or face to face, depending on the counsellor
    • Carers Program is still offering face to face sessions if required, or phone sessions, on a part-time basis.  This is a self-referring program

      ATSICHS Social Emotional Wellbeing Unit (SEWBU)

      The Social, emotional wellbeing unit (SEWBU) is a government funded program to help provide social and emotional help to Indigenous communities. They are also developing a resource page to assist parents through this challenging time by providing parenting tools, stress management tools, how to offer support to their children, activity ideas, strategies to put in place to make time for themselves and their children

      • They offer an extensive list of services, from suicide prevention, AODS, counselling, workshops, groups, assistances with finance and housing. and many more

      UnitingCare Community

      Provide crisis response, the protection of vulnerable children, financial resilience and family wellbeing and services include:

      • Family Mental Health Support
      • Generalist Children’s Counselling
      • Post Separation Cooperative Parenting Program
      • Choosing Change – Men’s Stopping Violence Program
      • Financial First Aid Line
      • StandBy Support After Suicide

        Visit website

        (07) 4944 2331

        287 Shakespeare St, Mackay

        Justine McAllister Psychologist practice – Just in Mind

        Based in Bowen Queensland, the Justine McAllister Psychologist practice aims to promote and maintain the emotional well-being of individuals in a relaxed and friendly environment.

        At the Justine McAllister Psychologist practice, evidence-based therapies including a range of counselling approaches are offered to assist clients to manage life challenges with the aim of reducing the associated symptoms of anxiety, stress and depression.

          Visit website



          Shop 2B 36 Powell Street, 

          Bowen 4805

          Tuesdays, Wednesdays and Thursdays 8am – 5pm

          MIW Business Wellbeing Service 

          Mental health support to small business operators in our region. These services include: 

          • Adjustment disorder
          • Anxiety disorder such as panic disorder, health anxiety and generalised worries
          • Depression and low mood
          • Relationship counselling
          • Marriage counselling
          • Trauma and post-traumatic stress disorder (PTSD)
          • Grief and loss
          • Insomnia and sleep issues
          • Parenting support
          • Self-esteem and self-worth issues

            Minds Aligned

            • 1:1 Personal/Professional Development Coaching with a choice of two qualified and experienced coaches, one male, one female (with blue card)

            • Coaching supports the individual to take action by finding the answer within, through exploring self-awareness, encouraging insight, building behavioural change and creating new perspectives

            • To further support individual progress we may also offer tips, tools and techniques depending on the topic of conversation and on what helps to develop action(s) to bring about change

            • By appointment only

            • No referral required


              Assessment and Referral Services

              Connect to Wellbeing

              Following a ‘no wrong door’ approach, Connect to Wellbeing provides a single point of entry to psychological services.

              Offering intake, assessment, triage and referrals, Connect to Wellbeing connects people with the right service at the right time.  Give them a call and they will link you with an appropriate service for your needs.


              Post-suicide Support Services

              StandBy – Support after Suicide

              StandBy is now recognised as Australia’s leading suicide post-vention program dedicated to assisting people and communities impacted by suicide.



              Services for Young People


              Playful Possibilities

              • Now moving back to face to face sessions, as well as telehealth, with the option to choose between Zoom video calls and telephone delivery of sessions.
              • For private practice families discounted rates are available to make access viable.
              • If accessing via Medicare, there are newly released bulk billing items that some families will currently qualify for, with others meeting remote rebates.
              • If neither of these apply, a discount will be offered. Sessions under NDIS and Stepped Care, session costs will remain covered by your existing program provider.
              • New referrals for telehealth options has approximately a 3 week wait time. The wait time for referrals for face to face is uncertain, with pre-existing waitlist of 3 months
              • During April, they are providing no cost access to Centreventions online Social and Emotional Skills programs – register here

              Visit website

              0499 336 281

              328 Bridge Road, Mackay

              Whitsunday Kids Counselling

              Child and youth counselling, including therapeutic services such as sound/play therapy and rhythm therapy to assist children with anxiety, social and emotional isolation, depression and confidence

              Visit Facebook page

              0421 704 840


              126b Marathon Street, Proserpine QLD 4800

              Headspace Mackay

              • Face to face services are still being provided.
              • Young people and family and friends who are physically unwell are requested to get in touch by phone rather than attending the centre in person, especially if they are experiencing mild respiratory symptoms including, runny nose, sore throat, cough, or fever.
              • For young people potentially experience feelings of stress related to COVID-19, resources are available on the headspace website

              Visit website

              (07) 4898 2200
              Level 2 123 Victoria Street
              Mackay QLD 4740

              Proserpine Youth Space 

              Proserpine Youth Space is a Non Government Organisation and offers a huge range of both fun and educational activities to 12-25 year olds Tues-Friday, 12:30-5:30pm. They also offer an information, referral & advocacy service to young people in need.

              Visit website

              (07) 49455130

              Shop 4 56 Main Street
              Proserpine QLD 4800

              YIRS One Stop Youth Shop Inc.

              • Open for Face to face services Monday to Friday 9:30 am to 4:00 pm 
              • Staff and available to provide support by phone

              Whitsunday YESS Youth Worker (MADEC) – Natash Reid

              Youth Empowerment and Support Service program is delivered in the Whitsunday/Bowen Region. The YESS program can support and assist young people 8 -21 years who present as disadvantaged, vulnerable and/or at risk. Support and assistance where appropriate can be provided in consultation with their families, significant others and relevant stakeholders.

              Minds Alive Australia 

              The organisation which is a part of UnitingCare.  Minds Alive Australia offers support to vulnerable children up to the age of 18 and their families who are affected by or at risk of mental illness.  Minds Alive is Federally funded.  Situated behind Central State School.  Client can self-refer. 

               Minds Alive cover the Mackay Regional Council area, are very flexible and can offer outreach and transport. Working on evolving groups next year. Mind work holistically with clients and update every 3 months visioning, goal setting. 

              Information Services

              Service Finder for the Whitsunday and Bowen areas

              The Whitsunday Suicide Prevention Network has developed a list of suicide prevention and crisis support contact numbers for Airlie Beach to Proserpine, Bowen to Collinsville and Home Hill and Ayr.

              Your Local GP

              Type ‘GP’ in the My Community Directory search engine for local listings. GPs are the best starting point for someone seeking professional help. They can make a diagnosis, provide treatment options and referrals and draw up a Mental Health Treatment Plan so you can get a Medicare rebate for psychological treatment. Request a longer appointment to discuss mental health issues including suicidal thoughts.

              Isaac Community Connect App

              This app provides everything Clermont, Coppabella, Dysart, Glenden, Middlemount, Moranbah and Nebo has to offer in the palm of your hand.

              It includes details about medical services, after hours medical services, unique experiences, community events, facilities and services, local businesses, accommodation and more.

              Available on App Store
              Get it on Google Play.

              Help-A-Mate Resource List

              Grapevine Group and produced a Suicide Prevention Resource List for the Mackay region.  Scroll down below or go to their website for a copy.

              The new Be You Program Directory is now live

              The Be You Programs Directory has been redeveloped. Since launching in November 2018, Be You has continued to develop its resources and services based on feedback from educators.

              The Programs Directory continues to be a searchable database of mental health and wellbeing programs offered by a wide range of providers to schools and early learning services.

              The new Programs Directory will make it easier for educators to decide which program to use in their school or early learning service to promote the mental health and wellbeing of children and young people.


              11 Wood Street, Mackay
              QLD Australia 4740