Online & Phone
NQ Connect is a free phone and online counselling service for people aged 15 years and over in the Northern Queensland Primary Health Network (NQPHN) region. Services can be accessed via phone, online chat, and video counselling.
MH CALL (1300 642 255) is a confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders. 1300 MH CALL is available 24 hours a day, 7 days a week and will link to the caller’s nearest Queensland Public Mental Health service.
Suicide Call Back Service
Suicide Call Back Service provide free counselling for suicide prevention & mental health via telephone, online & video for anyone affected by suicidal thoughts, 24 hours a day, 7 days a week. This service can also be accessed if you are supporting someone with suicial thoughts or mental health issues.
Beyond Blue is an Australian independent non-profit organisation working to address issues associated with depression, suicide, anxiety disorders and other related mental disorders. They offer 24 hour telephone phone crisis support.
Lifeline provides free, 24-hour Telephone Crisis Support service in Australia. Volunteer Crisis Supporters provide suicide prevention services, mental health support and emotional assistance, not only via telephone and online.
Headspace centres act as a one-stop shop for young people who need help with mental health, physical health (including sexual health), alcohol and other drugs, or work and study support.
You Are Not Along
SANE Australia has created an online platform for when someone close to you has suicidal thoughts or attempts suicide to support the carers navigate this difficult time.
ReachOut.com is an internet service for young people that provides information, support and resources about mental health issues and enable them to develop resilience, increase coping skills, and facilitate help-seeking behaviour.
Parentline is a confidential telephone service providing professional counselling and support in Queensland and the Northern Territory. Their phones are open every day from 8am – 10pm, while WebChat is available every day from 8am – 9pm.
Kids Helpline is a free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.
A hotline has been activated to assist older people and other people who are required to be in quarantine or self-isolation and who have no other means or mechanisms of support to secure essential food or medicines. (This was the Community Recovery Hotline and is managed by Dept of Communities, Disability Services and Seniors.)
11 Wood Street, Mackay,
QLD. Australia, 4740